Understanding our services and refund terms
This Refund & Cancellation Policy applies to all transactions made on vahanbazaar.in. By using our Platform and making a payment, you agree to the terms outlined below. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.
We reserve the right to update this policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
VahanBazaar.in is a vehicle marketplace that connects buyers and sellers. We offer the following paid services:
Listing a vehicle on VahanBazaar carries a one-time ₹99 Verified Listing fee. There is no free listing tier. The fee covers a check of the seller's registration number against the government VAHAN database, which pre-fills the vehicle's details on the listing so buyers see registry-sourced information rather than seller claims alone.
One payment covers one vehicle. The seller types the registration number and we ask the VAHAN database once. If the vehicle is found, the payment is tied to that vehicle and the fee is not refundable — the service has been delivered. The one exception is where the record is found but does not identify what kind of vehicle it is: we cannot list such a vehicle, so the listing is closed and the full ₹99 is returned. If the VAHAN database holds no record for the number, the seller chooses one of two options: take a partial refund of ₹40 and stop, or use one free retry with a corrected number or a different one. If the retry also finds no record, the fee is not refunded — the free retry was chosen instead of the ₹40. Each payment therefore covers at most two different registration numbers. Re-entering exactly the same number is answered from our record and does not use the retry.
A paid Verified Listing check is valid for 7 days from the time of payment, on the WhatsApp number that paid. After 7 days the payment lapses: it can no longer be used to start a listing, and a refund can no longer be requested on it. The one exception is the refund for a vehicle we could not identify. That refund does not expire, because a listing like that can never be used and the seller did nothing wrong. A refund request raised within the 7 days is reviewed even if the review happens later. Before paying, the seller confirms on the payment screen that they have read this policy and the Terms & Conditions, and the time of that confirmation is recorded against the payment.
Buyers can purchase contact credit plans to view seller phone numbers for vehicles they are interested in. Each contact reveal uses one credit from the buyer's plan balance. We also offer 5 free welcome credits to new users.
One standalone paid tool at /buyer-tools/vahan-verify: Vahan Verify (₹49–₹149), nine checks on any Indian vehicle by registration number. Full Report (₹149) delivers the RC record with challan status. Six single-question reports cost ₹99 each: RC Details, Challan Check, Blacklist Check, RC Status Check, Vehicle Owner History and Stolen Vehicle Check. Two FASTag reports cost ₹49 each: FASTag Status Check and FASTag Balance Check. AI Vahan Inspection (₹249) was withdrawn on 26 September 2026; the refund rules below still apply to any report bought before that date.
We believe in a fair and transparent refund policy. Refund eligibility depends on the scenario:
| Scenario | Refund Policy |
|---|---|
| Purchased plan, no credits used | Full refund within 7 days of purchase |
| Some credits used | No partial refund (credits already consumed). See exception below* |
| All credits used | No refund |
| Free credits (5 welcome bonus) | Not applicable (no payment was made) |
| Verified Listing fee (₹99) — vehicle found in the VAHAN database, including where the record shows the vehicle cannot be listed (for example a blacklisted or cancelled registration), unless the record does not identify the type of vehicle (see below) | Non-refundable (the verification was carried out and delivered) |
| Verified Listing fee (₹99) — VAHAN database holds no record for the first registration number | Seller chooses one: partial refund of ₹40 on request, or one free retry (a corrected or a different number) |
| Verified Listing fee (₹99) — the free retry also finds no record | No refund (the free retry was chosen instead of the ₹40; both checks have been used) |
| Verified Listing fee (₹99) — the vehicle registry did not respond and no search on this payment was completed | Full refund of ₹99 on request (retrying is free and does not use up a check) |
| Verified Listing fee (₹99) — the registry did not respond after an earlier search on the same payment had already found no record | Partial refund of ₹40 on request (one search was completed) |
| Verified Listing fee (₹99) — payment not used within 7 days | No refund (the payment lapses) |
| Verified Listing fee (₹99) — the vehicle was found, but the record does not identify what kind of vehicle it is | Full refund of ₹99. We cannot list the vehicle, so the listing is closed and the whole fee is returned after review — you do not need to request it. This refund does not expire. |
| Verified Listing fee (₹99) — duplicate charge for the same vehicle | Full refund of the extra charge within 5–7 business days |
| Vahan Verify (₹49–₹149, any of the nine checks) — report successfully generated | Non-refundable (digital service consumed on generation) |
| Vahan Verify (₹49–₹149, any of the nine checks) — we could not complete the check / no report rendered | Full refund to your original payment method within 7 working days |
| Vahan Verify (₹99–₹149) — the registry holds this number in more than one RTO office | Non-refundable. The report shows the registry's own message for this number; that message is the answer the check delivered. |
| FASTag Status Check / FASTag Balance Check (₹49) — "No FASTag found" for this registration | Non-refundable. Whether a FASTag is linked to the number is the question the check answers; "none found" is a delivered answer. The report carries a reminder to check that the number matches the RC exactly. |
| Stolen Vehicle Check (₹99) — "Not reported stolen" or FIR facts shown | Non-refundable. Either result is a delivered answer. The records are checked as of the lookup time; the report is not a police clearance certificate and does not replace one. |
| Vahan Verify — User lost the PDF (forgot to download) | Non-refundable (report was delivered; User is responsible for saving the PDF) |
| AI Vahan Inspection (₹249) — report successfully generated | Non-refundable (digital service consumed on generation) |
| AI Vahan Inspection (₹249) — generation failed at any step | Full refund to your original payment method within 7 working days |
| Payment failed / double charged (any service) | Full refund within 5–7 business days |
*Verified Listing — why the refund is ₹40 and not ₹99: When the VAHAN database holds no record for a registration number, the search itself has still been carried out on the seller's behalf and the cost of running it has already been incurred by us, along with the payment gateway's own non-returnable charge on the original ₹99. The ₹40 returned is the balance after those unavoidable costs. Older vehicles and registrations that have not yet been digitised are the most common reason for a nil result, and it is not an indication that anything is wrong with the vehicle. The ₹40 is offered once, at the point the first number is not found: taking it ends the attempt, and choosing the free retry instead gives up the ₹40 once that retry completes and finds no record. An outage during the retry does not count, and the ₹40 remains available. You can request this refund from the listing page itself, or by contacting support@vahanbazaar.in with your registration number and payment ID.
*Verified Listing — if the vehicle registry does not respond: Separately from a nil result, the registry is occasionally unreachable or too slow to answer. An outage does not use up a check, and you will not be asked to pay a second time to try again: retrying is free on the listing page for as long as your original payment stands. Where no search on this payment has been completed at all, nothing has been delivered and no cost has been incurred by us, so the full ₹99 is refundable. Where an earlier search on the same payment had already been completed and found no record, the ₹40 partial refund applies instead, for the reason given above. Where you would rather have the money back than keep trying, request the refund from that page and the amount will be returned once reviewed.
*Exception — Invalid Contact Number: If a buyer reveals a seller's contact number and the number is verified as invalid, no longer in service, or does not belong to the listed seller due to a platform error, VahanBazaar will restore the credit to the buyer's account or provide a refund for that specific reveal. To report an invalid number, contact us within 7 days of the reveal with the listing details and evidence (e.g., screenshot of the number being unreachable).
*Vahan Check Tools — Data Correction Window: If you believe any factual data in a generated Vahan Verify report is incorrect (for example, a mismatched owner name or an outdated insurance date), please contact support@vahanbazaar.in within 7 days of report generation with your report receipt ID. We will investigate with our data provider and, at our discretion, either re-issue the corrected report at no extra charge or refund the fee if the error is confirmed to be on our end. After the 7-day window, reports are deemed accepted as rendered. Errors in the underlying government VAHAN database (which we do not control) are outside the scope of this remedy.
Since our services are instant and digital in nature, cancellation is not possible once a service has been delivered:
However, if you have purchased a credit plan and have not used any credits, you may request a full refund within 7 days of purchase.
How to request a refund:
Refund timeline: Approved refunds are processed back to the original payment method within 5–7 business days.
We believe in being upfront about our pricing and terms:
If you have any concerns about a transaction or our services, we encourage you to reach out to us. We are committed to resolving all genuine issues:
If you have any questions about our refund policy or need to request a refund, please reach out:
Email: support@vahanbazaar.in
Grievance Officer
PremKumar K
Email: support@vahanbazaar.in
Phone: +91 95009 94796
We endeavour to acknowledge all grievances within 48 hours and resolve them within 30 days.